Returns & Exchanges
At Northern Monk, we strive for perfection in every batch, but if your order isn't quite right, we are here to help. Due to the perishable nature of our products, we offer returns on non-perishable merchandise and replacements for any damaged or incorrect food and drink items.
Contact Support
Email our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Evidence
For damaged goods or quality concerns, please attach clear photographs of the packaging and the product's batch code.
Prepare Your Package
If returning merchandise or non-perishables, ensure items are unopened and in their original packaging before shipping them back to our brewery.
Refund Processing
Once your return is inspected or your claim is approved, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing